Courtesy

What a name tag backing has to do with customer service

By Arden / March 23, 2015 /

I peeled off my name tag and crumpled up the backing. Riley noticed the paper in my hand and asked if she could throw it away.  Such a small thing, but her attention to detail left an impression on me.

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Don’t be a drip: Six umbrella etiquette tips

By Arden / February 20, 2015 /

This is a guest post by Mary Morrison. I’ll get right to the point. I don’t have anything against umbrellas, I just don’t like them. It’s not fair, I know. Umbrellas don’t hurt people, people who have no awareness of their positions in space hurt people. When I worked downtown I developed an aversion to…

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Show them the love

By Arden / February 9, 2015 /

It’s Be Nice to Everyone month. In January, I wrote about 12 things you could do throughout the year to be a better person. February’s focus is to show everyone the love, in honor of Valentine’s Day. When we show the same courtesy and respect to everyone, whether the receptionist at the office or your…

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Exercise good gym etiquette

By Arden / January 9, 2015 /

It happens every January, hordes of people resolved to get in shape descend on gyms across the country. While I applaud the determined many, it does make for a difficult few weeks for the regulars while the newbies fill up classes and bumble with gym etiquette.

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12 months to a better you

By Arden / January 4, 2015 /

It’s the New Year, that time when everyone looks forward to a fresh start. Many people make resolutions such as lose weight, exercise more and eat better. Those are all worthy goals, but what if instead you focused on being a better person? A person who made great first and lasting impressions and who was…

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Seven tips for appropriate regifting

By Arden / December 30, 2014 /

The presents are opened, the wrapping paper recycled and you might be wondering what to do with those gifts that aren’t quite something you want or need. According to a survey by Creditdonkey.com 83 percent of respondents are okay with receiving a regifted gift. This surprised me. I personally am not a big fan of…

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Remember the holiday spirit

By Arden / December 16, 2014 /

My favorite FedEx Kinkos store assistant was a bit grumpy about the holidays. He was not his usual cheerful and upbeat self. He explained that the company has been gearing up and talking about the holidays since July and he was looking forward to December 26 when all is calm, all is bright.

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The “Yes, and…” principle

By Arden / November 7, 2014 /

Have you ever been to a comedy improv show or tried improvisation? My husband and some friends and I went to Comedy Sportz recently and had a great time. I was reminded how difficult improvisation is. When it’s done well it looks easy, but having taken some improv lessons I know it’s not. You have…

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Manners, etiquette, it’s all the same, right?

By Arden / October 25, 2014 /

People often describe etiquette as manners. The two are very closely linked, but they are different. I like to say that manners are the sister to etiquette. They belong in the same family but one is practical and the other is kind.

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The new rules for today’s tools

By Arden / September 19, 2014 /

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure.

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