Remember the holiday spirit

MP900285144[1]My favorite FedEx Kinkos store assistant was a bit grumpy about the holidays. He was not his usual cheerful and upbeat self. He explained that the company has been gearing up and talking about the holidays since July and he was looking forward to December 26 when all is calm, all is bright.

What is particularly challenging for him this time of year is how cranky people can be; a time when we should be more caring and merry. He mentioned one stressed customer who had a big project she had to get done right away. She had waited until the last minute to take care of it and she was quite rude and impatient with him. He wasn’t upset that people wait until the last minute to get their copying and shipping projects taken care of, but that they are discourteous to those who are trying to help them.

I know this is a stressful time, demands are high, lines are long and time is short. But, it’s important we not take our stress out on the people who are assisting us, especially those who are trying to be helpful. Retail work at the holidays can’t be easy. Customer service clerks have to work long hours, deal with anxious customers and listen to the same holiday music for weeks on end. I don’t think I could do it.

So, as you finish up your holiday chores, slow down a little bit and recognize those who are helping you. Let them know you appreciate their assistance. I promise it will mean a lot to them and you’ll feel better too.


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Arden Clise is founder and president of Clise Etiquette. Her love for business etiquette began in previous jobs when she was frequently asked for etiquette, public speaking and business attire advice by executives and board members. The passion for etiquette took hold and compelled Arden to start a consulting business to help others. Read more >>

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