Communication

“No problem” and other customer service communication problems

By Arden / June 3, 2021 /

A friend of mine implored me to write something about the use of the phrase “no problem.” She was the recipient of it at her dental appointment. Upon arriving at the dentist’s office, she was instructed to wait in her car until they were ready for her. Because it was hot outside, she started getting…

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New etiquette for the new work norms

By Arden / March 2, 2021 /

Much has changed in the business world since the pandemic wreaked havoc in our lives. Remote work has become the norm for office workers; in-person meetings have morphed into often mind-numbing virtual meetings and conversation has been replaced by chaterruptions. Business casual is now business sweats and networking is pretty much non-existent. Some of these…

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Zoom video conferencing meeting

Five tips for networking during a pandemic

By Arden / December 30, 2020 /

With the New Year approaching, many of us think about goals for the coming year. If your plan is to find a job, get promoted or grow your client base there’s no better way to do that then to network. However, given the pandemic you might be wondering how you can connect with others in…

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Seven steps for leading efficient, effective and inclusive meetings

By Arden / November 1, 2020 /

Are you getting the most out of your meetings? Are your employees engaged and freely contributing? Are decisions being made in an expeditious way? Chances are your meetings are not accomplishing much. According to a study by Atlassian, people spend 31 hours per month in unproductive meetings. And what do participants do in those meetings?…

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I thought you should know (insert bad manner here)…

By Arden / January 13, 2020 /

A colleague of mine has a podcast called How Can I Say This where she discusses everyday communication conundrums. Beth Buelow, is the founder of the podcast and owner of ZOPA Consulting, Someone submitted a question to her about how to tell someone they chew with their mouth open, so naturally, as an etiquette expert,…

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How to get along with others

By Arden / February 1, 2019 /

People can be frustrating, annoying, difficult – you name the emotion – basically not easy to get along with. Or can they? In our little worlds, as in our minds, when it comes to relationships with others it’s easy to think that we do things the right way and that others are wrong – whether…

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How to succeed as a young professional

By Arden / September 7, 2018 /

Are you a new graduate or young person starting out in the professional world? I remember that time. College was a lot of fun but also a lot of work and I was excited and a little nervous to start working at a “real job.” I’d held many jobs through my college years – scooping…

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A Professional Organizer’s Guide to Writing More Thank You Notes

By Arden / September 3, 2018 /

This is a guest post by Denise Allan, Founder of Simplify Experts. I am a big fan of appreciation and thanking someone warmly for a gift or a kind act. I love receiving handwritten thank you notes (I don’t knock email notes either) because it means someone took the time to let me know they…

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Avoiding the awkward goodbye

By Arden / May 20, 2018 /

I’m taking Spanish lessons for the umpteenth time, trying to get to the place where I can carry on a conversation with a Spanish speaking person. My lovely instructor, Paola with Una Buena Spanish, is helping me with my quest to speak español.

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Well meaning or just mean?

By Arden / November 19, 2017 /

When I teach dining etiquette I often tell a story that my neighbor shared with me. When she was a teenager she went to her boyfriend’s house for dinner. She picked up her bread roll, cut it in half with her knife and buttered the whole piece. Her boyfriend loudly announced that she was eating…

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