Courtesy

How to check the time without appearing rude

By Arden / October 23, 2015 /

I’ve been thinking about time lately. More precisely, I’ve been thinking about how to politely check the time when meeting with others. Keeping track of the hour in the presence of another person presents a few challenges.

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Do your digital devices have manners?

By Arden / October 11, 2015 /

The other day I was trying to get information on my iPhone by asking Siri, the personal assistant, to help me. As too often happens, Siri was not giving me what I needed. It seems I speak English and she speaks Russian. In frustration, I said, “Siri, you’re not giving me the information I need!”…

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Four ways to promote your business on social media without spamming your friends

By Arden / September 7, 2015 /

Do you have friends who post promotional messages on your social media sites? How do you feel about their actions? A Clise Etiquette Facebook fan asked me how to handle this. She wrote, “It seems that businesses that promote direct marketing (e.g. The Pampered Chef, Rodan & Fields, Jamberry, etc.) within people’s social networks are…

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How to impress others through four simple acts

By Arden / August 23, 2015 /

My husband and I recently returned from a week-long 450 mile bike tour in Southeast Idaho. We joined about 300 other people on the tour organized by Bicycle Rides Northwest. This was our fourth excursion with the company and, as always, we had a lot of fun.

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The importance of teaching your children to say hello

By Arden / July 1, 2015 /

When I was a child I was very shy, and was uncomfortable greeting and conversing with adults. However, my mother would always make a point of introducing me to people she encountered and would encourage me to look at the adult and say hello. As I got older, while still shy, I became much more…

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Will it kill you to be nice?

By Arden / May 12, 2015 /

It’s National Etiquette Week – a time when we remember the importance of acting with courtesy, civility, kindness and good manners. And a good reminder it is. In our busy, rush, rush 21st century lives, it seems courtesy and kindness often take a back seat to our own agenda. For example; too often I find…

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The trouble with “You should…”

By Arden / May 4, 2015 /

Have you ever found yourself saying “You should…” to someone? “You should try kale; it’s really good for you.” “You should tell her how you feel.” We say “you should…” when we feel we know best. And while we may have very good information, saying “You should” to someone is usually moralizing.

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What a name tag backing has to do with customer service

By Arden / March 23, 2015 /

I peeled off my name tag and crumpled up the backing. Riley noticed the paper in my hand and asked if she could throw it away.  Such a small thing, but her attention to detail left an impression on me.

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Don’t be a drip: Six umbrella etiquette tips

By Arden / February 20, 2015 /

This is a guest post by Mary Morrison. I’ll get right to the point. I don’t have anything against umbrellas, I just don’t like them. It’s not fair, I know. Umbrellas don’t hurt people, people who have no awareness of their positions in space hurt people. When I worked downtown I developed an aversion to…

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Show them the love

By Arden / February 9, 2015 /

It’s Be Nice to Everyone month. In January, I wrote about 12 things you could do throughout the year to be a better person. February’s focus is to show everyone the love, in honor of Valentine’s Day. When we show the same courtesy and respect to everyone, whether the receptionist at the office or your…

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