Business Etiquette

Are we back to shaking hands?

By Arden / October 3, 2022 /

In late February 2020 I drove to my CPA’s office to drop off my tax documents. At that point, 15 cases of the COVID-19 virus were reported in the U.S. and there were over 1,100 deaths worldwide. I felt a bit nervous about the virus but not overly concerned. When my CPA came out to…

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How etiquette has changed over the last twenty years

By Arden / December 16, 2021 /

I sometimes wish there was a different word for etiquette. Often the term conjures up a stuffy, old-fashioned concept; one that is certainly not relatable to today’s realities. But as I often say in my trainings, I would not be an etiquette consultant if it was any of those things. I remember when I was…

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How I became an etiquette consultant

By Arden / August 15, 2021 /

When I decided to become an etiquette consultant in 2009 I choose to attend The Etiquette Institute based in St. Louis, MO. for my training and certification. I had done quite a bit of research about the various institutions that offer etiquette consultant training and The Etiquette Institute seemed like the best fit. I couldn’t…

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New etiquette for the new work norms

By Arden / March 2, 2021 /

Much has changed in the business world since the pandemic wreaked havoc in our lives. Remote work has become the norm for office workers; in-person meetings have morphed into often mind-numbing virtual meetings and conversation has been replaced by chaterruptions. Business casual is now business sweats and networking is pretty much non-existent. Some of these…

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Zoom video conferencing meeting

Five tips for networking during a pandemic

By Arden / December 30, 2020 /

With the New Year approaching, many of us think about goals for the coming year. If your plan is to find a job, get promoted or grow your client base there’s no better way to do that then to network. However, given the pandemic you might be wondering how you can connect with others in…

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Seven steps for leading efficient, effective and inclusive meetings

By Arden / November 1, 2020 /

Are you getting the most out of your meetings? Are your employees engaged and freely contributing? Are decisions being made in an expeditious way? Chances are your meetings are not accomplishing much. According to a study by Atlassian, people spend 31 hours per month in unproductive meetings. And what do participants do in those meetings?…

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Etiquette dilemmas in a virtual world

By Arden / July 30, 2020 /

Our mostly virtual world, due to COVID-19, has created a slew of new etiquette dilemmas. People are wondering everything from whether they should have their video on or off in a Zoom meeting; what to do with kids or pets that make an appearance in a meeting; when, if ever, is eating and drinking acceptable…

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Virtual meeting etiquette and best practices 201

By Arden / April 24, 2020 /

Now that we have been practicing physical distancing mandates for several weeks, many of us are becoming more comfortable with the tools needed to meet virtually. A few weeks ago, I wrote a post about some basic dos and don’ts for using Zoom. I thought it would be helpful to share more 201 level etiquette…

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Zoom video conferencing meeting

How to not embarrass yourself on Zoom

By Arden / March 26, 2020 /

Zoom, Zoom!!! Have you been on a Zoom meeting yet? While we practice social distancing and obey stay at home orders to stem the spread of COVID-19 everything has turned to virtual meetings. In the last week I have been on eight Zoom meetings, some for business, others for organizations I belong to and a…

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The dreaded “Reply all” email response

By Arden / October 22, 2019 /

When I’m giving a training on digital diplomacy – the dos and don’ts for using technology – almost every time a participant will share how frustrated they are by people misusing the “Reply all” email option. They vent that “Reply all” is used too often and unnecessarily. Sometimes participants share that people don’t use the…

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