Customer Service

“No problem” and other customer service communication problems

By Arden / June 3, 2021 /

A friend of mine implored me to write something about the use of the phrase “no problem.” She was the recipient of it at her dental appointment. Upon arriving at the dentist’s office, she was instructed to wait in her car until they were ready for her. Because it was hot outside, she started getting…

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How to wow your customers

By Arden / March 13, 2018 /

 “Good morning Arden. What would you like for breakfast today?” asked Daryl, the line cook. A simple question, but what made it exceptional was Daryl remembered my name from the day before when he made a point of looking at my name badge. I hadn’t put my badge on yet that morning but he had…

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How to recover from a major mistake

By Arden / January 20, 2017 /

Have you ever made a cringe worthy mistake? One that ruins not just your day but the week or weeks following? One where you can’t stop obsessing about your failings? Yes? You’re not alone. I made a big mistake last year. A mistake that I was so embarrassed about I couldn’t talk about it to…

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Be the first to say hello

By Arden / October 24, 2016 /

I recently discovered something about myself that was dismaying. It’s such a simple thing but I realized my actions were not portraying my best self.

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I’m sorry you feel that way

By Arden / June 5, 2015 /

I am a bit of a business related reality show junkie. My favorite shows are Shark Tank and The Profit. The Profit is a show where Marcus Lemonis, Chairman and CEO of Camping World and Good Sam Enterprises, rescues struggling businesses by investing in them for a share of the company. He then takes over…

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What a name tag backing has to do with customer service

By Arden / March 23, 2015 /

I peeled off my name tag and crumpled up the backing. Riley noticed the paper in my hand and asked if she could throw it away.  Such a small thing, but her attention to detail left an impression on me.

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Breathtaking customer service

By Arden / October 5, 2014 /

Have you ever been blown away by great customer service? It doesn’t happen very often, but when it does your don’t forget the experience.

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A fun way to stand out from the crowd

By Arden / August 4, 2014 /

There is nothing better than getting a handwritten card in the mail. It’s the first piece of mail I open and it’s usually the last item I recycle. In fact, I usually hold onto hand scribed notes for at least a few days, and every time I see the card I think of the person…

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Dealing with rude, unhelpful service people

By Arden / July 28, 2014 /

What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?

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The etiquette for a shoe free home

By Arden / June 17, 2014 /

It seems more and more households are going shoe free. So, it was timely when I received an email from a Clise Etiquette newsletter reader who asked me about the etiquette of asking people to remove their shoes in your home. A general contractor, he also queried whether he should offer to take his shoes…

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