Email etiquette

The dreaded “Reply all” email response

By Arden / October 22, 2019 /

When I’m giving a training on digital diplomacy – the dos and don’ts for using technology – almost every time a participant will share how frustrated they are by people misusing the “Reply all” email option. They vent that “Reply all” is used too often and unnecessarily. Sometimes participants share that people don’t use the…

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Five business etiquette tips all millennials need to know

By Arden / May 4, 2016 /

It’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers.

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Kinder, friendlier emails

By Arden / March 17, 2016 /

Have you ever received an email and thought, wow, that was abrupt? Or, maybe you received an email and thought the person sending it was upset with you. We can’t communicate tone of voice in emails, which is very important to help convey meaning.

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The new rules for today’s tools

By Arden / September 19, 2014 /

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure.

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The email black hole

By Arden / September 2, 2014 /

Have you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially…

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How not to confuse people with your meeting invitations

By Arden / April 29, 2014 /

Have you ever received a meeting invite from someone and thought what the heck is this? The invitation doesn’t make clear who is calling the meeting or what the purpose of the meeting is. The person sending the meeting invite probably wrote it so that it made sense to him not thinking what it would…

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Dear Ms. Clise

By Arden / October 1, 2013 /

When people I haven’t met first email me they often address me as Ms. Clise. It always takes this casual Seattle gal by surprise. I understand why people are addressing me in a formal way; they assume it is the proper thing to do with someone who teaches etiquette.

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Are your emails getting read?

By Arden / February 2, 2012 /

Email is both a blessing and a curse. The blessing is it has allowed us to communicate quicker and more conveniently. It also allows us to have a paper trail of our communications. However, email is easily abused and misused. We are all inundated with hundreds of emails every day, so it’s important our emails…

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A costly email mistake

By Arden / January 31, 2012 /

I received an email from a doctor’s office where the sender put all of their patients’ email addresses in the “To” field rather than the “BCC” field. That meant every patient could see all of the other patients’ email addresses. Oy, let me count the ways that that is bad news.

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Exceptional email introductions

By Arden / January 2, 2012 /

If your New Year’s resolutions include doing more networking, whether to find a job, increase your network or grow your business, you’ll probably be both making and receiving introductions to others via email. Here are some tips on how to do that.

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