Are we back to shaking hands?

In late February 2020 I drove to my CPA’s office to drop off my tax documents. At that point, 15 cases of the COVID-19 virus were reported in the U.S. and there were over 1,100 deaths worldwide. I felt a bit nervous about the virus but not overly concerned. When my CPA came out to…

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New tipping guidelines for a changing world

In 2017 I wrote a blog post about tipping where I shared who to tip and how much. What a difference five years makes as I write this in 2022. A lot has transpired since 2017 that has impacted tipping. One of the biggest factors is the pandemic. When the COVID-19 virus shut everything down…

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Napkin love

I have to admit that I have a thing for napkins. I simply can’t sit down to a meal without one on my lap. Even if I’m eating fast food I will put one of those flimsy little paper napkins on my lap. I guess my mom’s constant reminders to use my napkin stuck.

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Wedding etiquette: from invitations to attire

Wedding season is upon us! In June, I am attending two weddings for family members. One is Friday night, and the other is the next day on Saturday afternoon. While it will be a little challenging getting to two weddings in two different states on consecutive days, I’m thrilled to attend them. I love weddings!…

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How etiquette has changed over the last twenty years

I sometimes wish there was a different word for etiquette. Often the term conjures up a stuffy, old-fashioned concept; one that is certainly not relatable to today’s realities. But as I often say in my trainings, I would not be an etiquette consultant if it was any of those things. I remember when I was…

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How I became an etiquette consultant

When I decided to become an etiquette consultant in 2009 I choose to attend The Etiquette Institute based in St. Louis, MO. for my training and certification. I had done quite a bit of research about the various institutions that offer etiquette consultant training and The Etiquette Institute seemed like the best fit. I couldn’t…

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“No problem” and other customer service communication problems

A friend of mine implored me to write something about the use of the phrase “no problem.” She was the recipient of the words at her dental appointment. Upon arriving at the dentist’s office, she was instructed to wait in her car until they were ready for her. Because it was hot outside, she started…

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New etiquette for the new work norms

Much has changed in the business world since the pandemic wreaked havoc in our lives. Remote work has become the norm for office workers; in-person meetings have morphed into often mind-numbing virtual meetings and conversation has been replaced by chaterruptions. Business casual is now business sweats and networking is pretty much non-existent. Some of these…

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Five tips for networking during a pandemic

Zoom video conferencing meeting

With the New Year approaching, many of us think about goals for the coming year. If your plan is to find a job, get promoted or grow your client base there’s no better way to do that then to network. However, given the pandemic you might be wondering how you can connect with others in…

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