Customer Service

Customer Service Excellence Training

How your employees handle your customers can directly affect your team’s and company’s performance as well as their individual goals. This seminar will equip your employees with the skills they need to create a positive, memorable experience for every customer and prospect, leading to more business and long term customers.

Topics covered:

  • Customer Service Essentials
  • Effective Communication
  • In person customer service
  • Meeting Customer’s Needs
  • Handling difficult customer service situations

Want more information on this training? Contact us today.


Arden's training seminar on Customer Service Excellence was wonderful. Her interactive approach, activities and thoughtful role play scenarios really helped the participants absorb the material.

Soon after the training we received two different emails from shelter visitors complimenting the customer service of the staff. Several participants mentioned that they feel better equipped to handle challenging customer service situations as well.

Annette Laico, Executive Director PAWS