Civility

a child holding a red heart in her open hands

What would Ted do?

By Arden / March 28, 2024 /

I’m a bit behind on my TV series watching so I’m just finishing the third season of the highly acclaimed Apple TV series, Ted Lasso. From the very first show in season one I was hooked. The series is about an American football coach, Ted Lasso, who is recruited to lead AFC Richmond, a fictional…

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New etiquette for the new work norms

By Arden / March 2, 2021 /

Much has changed in the business world since the pandemic wreaked havoc in our lives. Remote work has become the norm for office workers; in-person meetings have morphed into often mind-numbing virtual meetings and conversation has been replaced by chaterruptions. Business casual is now business sweats and networking is pretty much non-existent. Some of these…

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The new etiquette norm for greetings

By Arden / March 5, 2020 /

Yesterday, when I met with a new CPA to give him our tax documents I noticed that as he approached me he had his right hand in his pocket. While driving to his office, I had thought about whether I would shake his hand or not because of the Covid-19 virus. I was prepared to…

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How to be more gracious

By Arden / July 28, 2019 /

I’ve been thinking about graciousness lately. A characteristic that I think is so important in our dealings with others – whether it’s coworkers, friends or family. Being gracious was not something I was taught growing up. My dad role modeled some aspects of graciousness but it wasn’t until I became an adult that I started…

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How to respond when you’re thrown under the bus

By Arden / April 16, 2019 /

Work relationships, like any relationship, can be difficult. Unlike our friends, we can’t pick our coworkers, and sometimes we simply don’t like the people we have to work with. People can be petty, mean, undermining and challenging. Case in point, a friend of mine shared with me that a coworker of hers criticized her and…

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Gratitude Unwrapped

By Arden / November 30, 2018 /

Tis the season to focus on our gratitude. I always love taking turns  at Thanksgiving to share what we are grateful for. While I usually say the same things, it’s a good reminder of all the blessings I have in my life and what really matters.

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The competitive advantage of kindness

By Arden / June 23, 2018 /

I recently spoke at the Washington Society of Association Executives conference. After my presentation on making meetings more effective, I attended a presentation on kindness by Donna Cameron, author of “A Year of Living Kindly.” She shared some impressive statistics about the return on investment kindness has on an organization.

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Is your behavior hurting businesses?

By Arden / April 7, 2018 /

My husband and I visited family in Philadelphia and one of the places we explored was Reading Terminal. It’s a pretty famous tourist attraction with a variety of food and mercantile vendors. When we were looking at some of the goods we noticed many of the vendors had signs that said “No photos.” We thought…

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Well meaning or just mean?

By Arden / November 19, 2017 /

When I teach dining etiquette I often tell a story that my neighbor shared with me. When she was a teenager she went to her boyfriend’s house for dinner. She picked up her bread roll, cut it in half with her knife and buttered the whole piece. Her boyfriend loudly announced that she was eating…

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Do you practice these eight social niceties?

By Arden / August 23, 2017 /

We’ve all heard the saying “You don’t know what you don’t know.” I’m reminded of this quote often when people share with me their etiquette annoyances or faux pas stories. So often a person’s misstep is simply due to not knowing that their behavior is inappropriate. Or they aren’t aware of the proper way to…

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