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Business Etiquette
I was a judge for the DECA mock competition recently. For those of you who don’t know what DECA is it’s a program for high school students that teaches marketing and business skills. At the mock competition students give a presentation on a marketing or business idea or plan to two judges. The judges then…
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Recently, I received an email from a colleague who said a hiring manager from a large, somewhat conservative company, texted her the information on her interview. She responded via email because she thought texting him back would be too informal. She emailed me to ask if that was the correct thing to do. I responded…
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Has this ever happened to you? You’re talking to someone and another person you know walks up but you’ve forgotten their name, so you don’t introduce them to the first person. It’s pretty awkward isn’t it? Well take consolation in the fact that it happens to the best of us. However, if you work on…
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This is a guest post by Alexandra Levit, author of Blind Spots: The 10 Business Myths You Can’t Afford to Believe on Your New Path to Success. In addition to cultivating a strong relationship with your manager, it’s also a good move to form solid friendships with other executives. Alerting senior people to your stellar…
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Do you know we spend at least a third of our life at work? And when you consider that another third of our life is spent sleeping that’s a big chunk of our waking time in our jobs. Because we spend so much time at our jobs, it’s important we treat our coworkers with courtesy…
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Summer is officially here and with that often comes the company staff picnic. The event is a great time to get to know your coworkers and upper management. With that visibility you can either make or break your career, depending on how you conduct yourself. Here are some tips to help you best take advantage…
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Do you know that what makes hearing a cell phone conversation so annoying is you’re only catching half of the conversation? It’s called a halflogue, and the reason it’s so distracting is you can’t establish a rhythm like you can when hearing a monologue or dialogue. July is National Cell Phone Courtesy Month so I…
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The other day, as I drove to give a client training, I took my right pump off so I wouldn’t scuff it on the car mat. I don’t usually do that. As I felt my stockinged foot pressing on the gas pedal the very different sensation made me question if I was shifting properly. I…
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Recently, I had coffee with someone I had met at a conference. We agreed to meet at 2:00 and I had a client meeting at 3:30. I knew I would have to leave at 3:00 to have enough time to get to the client’s office. I thought about saying something to her at the beginning…
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When looking at the 2011 MSN top ten companies in customer service, you’ll notice that what the companies have in common is they think about the customer and care about their employees. It seems so simple, so obvious, yet why do so many companies get low marks for customer service?
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