Technology Etiquette

Twitter dos and don’ts

By Arden / November 19, 2012 /

Social media can be perplexing. Because it’s such a new medium, it can be hard knowing the etiquette for using the tools, especially when the developers keep changing the sites.

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My Facebook regrets

By Arden / April 10, 2012 /

While on Facebook I saw a friend had posted a political video. I watched the video and thought, wow, this is really great information. So, I shared the video and posted why I thought it was worth watching. An hour later I started to have regrets. I had justified to myself that the post was…

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Are your emails getting read?

By Arden / February 2, 2012 /

Email is both a blessing and a curse. The blessing is it has allowed us to communicate quicker and more conveniently. It also allows us to have a paper trail of our communications. However, email is easily abused and misused. We are all inundated with hundreds of emails every day, so it’s important our emails…

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A costly email mistake

By Arden / January 31, 2012 /

I received an email from a doctor’s office where the sender put all of their patients’ email addresses in the “To” field rather than the “BCC” field. That meant every patient could see all of the other patients’ email addresses. Oy, let me count the ways that that is bad news.

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What not to do on Facebook

By Arden / January 12, 2012 /

A friend emailed me recently asking for advice. She had received a friend request on Facebook from someone she didn’t know, but knew of. She decided to grant the friend request. Immediately afterwards this person wrote on my friend’s wall asking her to like her Facebook page and include a link to the page.

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Exceptional email introductions

By Arden / January 2, 2012 /

If your New Year’s resolutions include doing more networking, whether to find a job, increase your network or grow your business, you’ll probably be both making and receiving introductions to others via email. Here are some tips on how to do that.

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How Facebook lists change Facebook etiquette

By Arden / September 19, 2011 /

There have been a lot of changes to Facebook lately and with changes come etiquette changes. I’m not a social media expert, but I do consult on social media etiquette which requires I stay on top of social media changes. For those of you on Facebook, you may have noticed some recent modifications. Here’s a…

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I’m listening to you

By Arden / September 1, 2011 /

I just converted to a new commenting system on my blog. I heard from a couple of readers that they wanted to be able to see what other people were saying about my posts. So, I just added a new whiz bang commenting system called Livefyre. Here is what you can expect. You will be…

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Watch your tone

By Arden / May 31, 2011 /

“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my mom would reply. When I work with clients on customer service skills, I talk about…

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Mass Rejection By Email

By Arden / January 31, 2011 /

The other day I received an email stating I had not been selected as a speaker for the next Ignite Seattle event. At Ignite, people apply to speak for five minutes where you can have only 20 slides that automatically advance every 15 seconds. The people who attend Ignite tend to be self-identified geeks, so…

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