Technology Etiquette

What George Washington knew about etiquette

By Arden / March 24, 2017 /

The concept of etiquette and civility has been around for a very long time. I recently finished a novel called “Rules of Civility” that included mention of George Washington’s Rules of Civility & Decent Behaviour in Company and Conversation. Apparently, at age 16, young George (yes, eventual first president of the United States) copied by…

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Smile, you’re on camera! Video conference dos and don’ts

By Arden / October 5, 2016 /

Have you ever had a conversation with someone on the phone and wondered about the meaning of their words? If so, it’s possible the lack of body language made the conversation difficult to interpret. According to research conducted by Professor Albert Mehrabian, when we communicate feelings and attitudes, 7% of the meaning is contained in…

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Five business etiquette tips all millennials need to know

By Arden / May 4, 2016 /

It’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers.

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Kinder, friendlier emails

By Arden / March 17, 2016 /

Have you ever received an email and thought, wow, that was abrupt? Or, maybe you received an email and thought the person sending it was upset with you. We can’t communicate tone of voice in emails, which is very important to help convey meaning.

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The gift of presence: A Thanksgiving message

By Arden / November 17, 2015 /

Thanksgiving is one of my favorite holidays. I love the focus on gratitude and being thankful for the blessings in our lives. I love spending time with family that isn’t centered around gifts, rather that we share the gifts of our presence with each other. And I have to admit, I also love turkey, gravy,…

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Do your digital devices have manners?

By Arden / October 11, 2015 /

The other day I was trying to get information on my iPhone by asking Siri, the personal assistant, to help me. As too often happens, Siri was not giving me what I needed. It seems I speak English and she speaks Russian. In frustration, I said, “Siri, you’re not giving me the information I need!”…

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Four ways to promote your business on social media without spamming your friends

By Arden / September 7, 2015 /

Do you have friends who post promotional messages on your social media sites? How do you feel about their actions? A Clise Etiquette Facebook fan asked me how to handle this. She wrote, “It seems that businesses that promote direct marketing (e.g. The Pampered Chef, Rodan & Fields, Jamberry, etc.) within people’s social networks are…

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Handling online bullies

By Arden / October 20, 2014 /

Do you remember the school bully – the person who made your life miserable through their taunts, insults and meanness? Sadly, it seems bullies don’t just exist in childhood. There are adult bullies everywhere, and many of them hide behind their computer screen.

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The new rules for today’s tools

By Arden / September 19, 2014 /

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure.

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The email black hole

By Arden / September 2, 2014 /

Have you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially…

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