Civility

Dealing with rude, unhelpful service people

By Arden / July 28, 2014 /

What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?

Read More

National Etiquette Week: Forks and fingers

By Arden / May 13, 2014 /

Did you know May 12 to 16 is National Etiquette Week (NEW)? Yep, etiquette gets its very own national recognition. It’s not just about using the right fork at a meal, the focus of NEW is to call attention to the importance of courtesy, civility and kindness and practicing good manners in all aspects of…

Read More

Don’t break 8 year old hearts

By Arden / March 9, 2014 /

This is a guest post by Shari Storm; author, speaker, mom. Girl Scout cookie sales end today and I’ve heard that Camp Fire sales start shortly. Here are a few tips for cookie buyers and passersby.

Read More

The power of gracious behavior

By Arden / June 13, 2013 /

It’s always heartwarming when I see really gracious, polite behavior, and not just because I’m an etiquette consultant. When I see people being courteous and other focused I am reminded of how powerful it is.

Read More

Leaving a job with grace

By Arden / April 22, 2013 /

It can be very challenging to be gracious when you feel you’ve been wronged. And, when the situation is one in which you’ve been terminated from a job, it can be especially difficult to not be angry and vindictive.

Read More

Bad behavior

By Arden / March 21, 2013 /

Do you turn into a monster behind the wheel of your car or when you’re in other seemingly anonymous situations? Why is it that even the mildest mannered, gracious people become Mr. Hyde in certain circumstances?

Read More

The difficulty with discussing politics

By Arden / November 30, 2012 /

I asked my Facebook page Likes for ideas on blog posts and several people mentioned discussing politics, especially in light of the recent presidential election. 

Read More

The panhandling dilemma

By Arden / October 3, 2012 /

One of my friends and Facebook page Likes asked me to write a post about the etiquette of dealing with panhandlers. The issue of panhandling is more of an ethical and moral topic, but there is an element of etiquette to it.

Read More

The gingham dress and the truth behind it

By Arden / August 7, 2012 /

Have you heard this story? A lady in a faded gingham dress and her husband, dressed in a homespun threadbare suit, stepped off the train in Boston and walked timidly, without an appointment, into the Harvard University President’s outer office.

Read More

The shame of poor sportsmanship

By Arden / August 1, 2012 /

I have bags under my eyes from staying up late watching the 2012 Olympics. It’s inspiring seeing these incredible athletes compete, knowing they have worked so hard to be an Olympic competitor. Witnessing their pride and emotion on the medal podium always brings tears to my eyes.

Read More