Civility

Are Millennials Ruder?

By Arden / November 10, 2010 /

There was an article in BusinessWeek about how the demand for etiquette training is up because millennials are entering the workforce clueless about how to interact properly with others. The article stated among other things, that they don’t use email properly — using acronyms, abbreviations and emoticons. That they don’t know their place as the new…

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Directness vs. Diplomacy

By Arden / October 7, 2010 /

As you may know, I write a business etiquette column for the Puget Sound Business Journal. Each week when the Journal arrives I eagerly open it up to the “Growing your Business” section to see if my latest column has run. Seeing my name in print is still exciting.

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PR Blunder or Just Desserts?

By Arden / September 29, 2010 /

This is a guest post by Lisa Samuelson, founder of Samuelson Communications. Recently Steve Jobs was incredibly rude to a journalism student who was working on an assignment about iPads as a teaching tool. When the PR department at Apple didn’t respond to her many calls and emails, she found Steve Jobs’ email and reached…

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Is the customer always right?

By Arden / August 19, 2010 /

This is a guest post from Stacya Silverman, owner of Stacya Silverman and Associates Salon. I like to think of myself not only as a person who practices good customer service at my shop, but in my off hours, I try to be a good customer, too. But what does that mean?  I’ve been thinking…

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“Please Rise for the Jury.”

By Arden / August 13, 2010 /

I had the honor of serving on a jury for a trial in Seattle Municipal Court. If it had been a state superior court trial I probably wouldn’t have thought it was such an honor, but due to the less egregious nature of the crimes tried in Municipal Court the trial lasted a total of…

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The Business of Bike Etiquette

By Arden / July 22, 2010 /

This is a guest blog post by Eric Mamroth – cyclist, benefit auctioneer and wonderful husband to Arden Clise. If you are following the Tour de France this year, you probably have an opinion on whether Alberto Contador should have waited for Andy Schleck when he had a mechanical problem.  Schleck dropped his chain while launching an…

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To Complain or Not to Complain

By Arden / June 21, 2010 /

This depressing, unending cold, wet weather is making even the most gracious, positive people complain. I’ll be honest, it’s easy for me to complain, but I had a little flash of insight about complaining the other day while riding our tandem with my husband in the cold rain.

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The Show Will Go On!

By Arden / April 3, 2010 /

I’m just thrilled Family Fourth at Lake Union will take place this year thanks to the donations of many Seattle businesses. The outpouring of support from small to big companies is heartwarming. 

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The Academy Awards: The Good, the Bad and the Ugly

By Arden / March 8, 2010 /

As I do every year, I watched the Academy Awards with a few friends. We meet at one friend’s house, enjoy a potluck dinner and gab about the dresses, the emcee(s), the Academy winners and losers. This year had its usual fill of beautiful and not so beautiful moments. We can learn many etiquette lessons by…

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Make Kindness Your New Year’s Resolution

By Arden / December 30, 2009 /

I recently wrapped up my 14 week kindness “class”. This class was offered to the general public by the Puget Sound Community School, a private school in Seattle for 11 to 18 year olds. The school founder, Andy Smallman, created the class “to start ripples of kindness that will be felt in far away places,…

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