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I recently purchased some shoes through Amazon from a non-Amazon vendor. Unfortunately, the shoes were too big, so I called the company in the evening to ask for information on their exchange policy. The phone just rang and rang and rang. No answer. So I then emailed the company.
Read MoreMy husband and I often go someplace warm and sunny in the winter to escape the gray rainy Seattle days for a bit. This year we decided to go to Costa Rica. Many of our friends have been and spoke highly of the country.
Read MoreI occasionally teach children’s etiquette classes and I always introduce myself as Ms. Clise to the children. When I ask the kids in my class how they address their teachers and their parents’ friends the majority of them say they call these adults by their first names. I’m continually shocked by this.
Read MoreRecently, I received an email from a colleague who said a hiring manager from a large, somewhat conservative company, texted her the information on her interview. She responded via email because she thought texting him back would be too informal. She emailed me to ask if that was the correct thing to do. I responded…
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