Courtesy

Uncommon Courtesy: How Simple Acts Can Make Your Company Soar

By Arden / June 21, 2012 /

I recently purchased some shoes through Amazon from a non-Amazon vendor. Unfortunately, the shoes were too big, so I called the company in the evening to ask for information on their exchange policy. The phone just rang and rang and rang. No answer. So I then emailed the company.

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My Facebook regrets

By Arden / April 10, 2012 /

While on Facebook I saw a friend had posted a political video. I watched the video and thought, wow, this is really great information. So, I shared the video and posted why I thought it was worth watching. An hour later I started to have regrets. I had justified to myself that the post was…

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The germy handshake

By Arden / March 29, 2012 /

Whenever I teach handshakes in my training seminars or keynote presentations there are always lots of questions. One I’m often asked is “what do I do if I don’t want to shake hands to avoid getting germs?” I’ve been asked this by friends who are also germ phobic and would prefer handshaking just went away.

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The angst of attending events

By Arden / March 20, 2012 /

Have you ever noticed that it is so much easier accepting invitations to events then attending the parties themselves? The invitation comes in and you’re honored your friend invited you, it sounds like a fun party, you don’t have plans that night, etc. But as the event approaches suddenly you start dreading attending.

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The power of words

By Arden / March 14, 2012 /

My husband and I often go someplace warm and sunny in the winter to escape the gray rainy Seattle days for a bit. This year we decided to go to Costa Rica. Many of our friends have been and spoke highly of the country. 

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2012 Academy Awards Musings

By Arden / February 27, 2012 /

On the red carpet, actress Maya Rudolph shared her Oscar advice with Tim Gunn, “have good posture. Stand up straight, shoulders back.” Sage advice for anyone, whether posing in your Academy Awards finery or giving a presentation to clients. Good posture communicates confidence and makes you look more elegant and self-possessed.

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Are we teaching children to be disrespectful?

By Arden / January 23, 2012 /

I occasionally teach children’s etiquette classes and I always introduce myself as Ms. Clise to the children. When I ask the kids in my class how they address their teachers and their parents’ friends the majority of them say they call these adults by their first names. I’m continually shocked by this.

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What not to do on Facebook

By Arden / January 12, 2012 /

A friend emailed me recently asking for advice. She had received a friend request on Facebook from someone she didn’t know, but knew of. She decided to grant the friend request. Immediately afterwards this person wrote on my friend’s wall asking her to like her Facebook page and include a link to the page.

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I’m RSVPing for your party

By Arden / December 14, 2011 /

The holidays are here and that means a lot of parties. Perhaps you’ve received a few invitations for holiday functions. Whether the invitations are for a holiday cocktail party or a summer barbeque the invitation most likely has the acronym RSVP on it. Let’s talk about that acronym and why people add it to their…

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Texting, texting, 1, 2, 3

By Arden / October 17, 2011 /

Recently, I received an email from a colleague who said a hiring manager from a large, somewhat conservative company, texted her the information on her interview. She responded via email because she thought texting him back would be too informal. She emailed me to ask if that was the correct thing to do. I responded…

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