Communication

Be the first to say hello

By Arden / October 24, 2016 /

I recently discovered something about myself that was dismaying. It’s such a simple thing but I realized my actions were not portraying my best self.

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A lesson from toothpaste

By Arden / August 21, 2016 /

My fabulous children’s manners teacher, Jan Townsend, forwarded me a Facebook post written by someone I don’t know. The author’s name is Amy and I was both excited and moved by her words. In her post she talked about teaching her daughter, who was entering middle school, about kindness. To teach the lesson, she had…

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Read the situation or risk losing business

By Arden / July 19, 2016 /

This is a guest post by Stacy O’Daffer, Clise Etiquette Associate. “She will finally appreciate you after she lives without you.” It’s a mother’s universal salve for the wound of a child leaving for college. That this loss will be filled at some later, undefined moment does little to sooth the heartbreak. But then, it’s…

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Three tips for making public speaking easier

By Arden / July 15, 2016 /

In 2001 I joined Toastmasters, a speaking and leadership skills organization, and it changed my life. I was a devoted member of the Seattle General Toastmasters club for eight years. Recently, I returned to my club to see all of my buddies, some of whom have been members for 30 plus years.  For many longtime…

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How to lose a prospect and annoy others

By Arden / July 1, 2016 /

Remember that a person’s name is to that person the sweetest and most important sound in any language. Dale Carnegie wrote this beautiful quote in his bestselling book How to Win Friends and Influence People.  And it’s true. As he pointed out, when you remember and use a person’s name it makes him feel special…

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Don’t leave people hanging: The importance of introductions

By Arden / May 26, 2016 /

A friend of mine, I’ll call her Sue, was having a conversation with a couple she met at a party when a colleague walked up and interrupted her discussion. Her colleague Bill didn’t acknowledge the people she was talking to and spoke only to her ignoring the others. It made the people Sue was talking…

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Five business etiquette tips all millennials need to know

By Arden / May 4, 2016 /

It’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers.

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Speaking tips from the Academy Awards

By Arden / March 2, 2016 /

Did you watch the Academy Awards this year? I thought it was a bit of snooze. Chris Rock had some funny moments – I loved the Girl Scouts cookie sales part – and some important messages about recognizing black films and those who make them. But, overall it wasn’t the most exciting Academy Awards show…

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Step away from your phone

By Arden / February 19, 2016 /

Times are indeed changing due to our relationship with our digital tools. What once was impossible is now possible because of our smart phones. We no longer need to wait until we get back to our home or office to make a call, look something up online or send an email. Smartphones, as well as…

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A verboten topic

By Arden / January 23, 2016 /

“So, do you have kids?” Have you ever asked someone this question? Such a seemingly innocuous question. But, it’s actually a very loaded, potentially painful topic. A few days ago I received this email from a newsletter reader.

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