Communication

The message determines the medium: Dos and don’ts for event invitations

By Arden / August 4, 2017 /

There are so many ways we can communicate with people – email, text, social media, instant message, phone calls and mailed notes. It can be confusing knowing what medium to use for event invitations. Just recently a friend received a birthday party invitation via a group text message. She thought it was a little odd…

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How curiosity strengthens connections

By Arden / June 7, 2017 /

A client hired me for coaching because he wanted to feel more comfortable and be more successful when networking. Besides feeling uncomfortable in general when mingling, he mentioned that he didn’t know how to respond when people shared something he knew nothing about. He was afraid of looking ignorant or uneducated so he would change…

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Please stop interrupting me!

By Arden / April 6, 2017 /

“Wait, let me finish . . . what I was trying to say is interrupting other people is rude.” When you interrupt someone it says to the person talking that what you have to say is more important than what they are sharing. It shows disregard for the person and what they are saying.

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What George Washington knew about etiquette

By Arden / March 24, 2017 /

The concept of etiquette and civility has been around for a very long time. I recently finished a novel called “Rules of Civility” that included mention of George Washington’s Rules of Civility & Decent Behaviour in Company and Conversation. Apparently, at age 16, young George (yes, eventual first president of the United States) copied by…

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Eeek, there’s a bug in my borscht! Answers to common etiquette dilemmas

By Arden / February 18, 2017 /

I first had the thought of teaching etiquette classes when I worked for Washington Mutual. My job at the time was managing sponsorships for non-profit events like breakfasts and lunches. Because the company often received a table at these events I had to fill them with willing WaMu employees. Not always an easy job. Inevitably,…

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Are you guilty of any of these six speaking sins?

By Arden / February 7, 2017 /

The success of your presentation will be judged not by the knowledge you send but by what the listener receives. – Lilly Walters Have you ever sat through a really bad presentation? Maybe the speaker rambled on and on and didn’t seem to have a clear direction. Or perhaps the presenter allowed an audience member…

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How to recover from a major mistake

By Arden / January 20, 2017 /

Have you ever made a cringe worthy mistake? One that ruins not just your day but the week or weeks following? One where you can’t stop obsessing about your failings? Yes? You’re not alone. I made a big mistake last year. A mistake that I was so embarrassed about I couldn’t talk about it to…

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Going up, going down, going round & round: Elevator, escalator and revolving door etiquette

By Arden / November 30, 2016 /

My friend got into the revolving door of his office building and was moving forward when, bam, the door suddenly stopped. He hit the glass front with his head and his glasses cut his face. What the heck just happened my friend wondered? Turns out a young man had jumped into the same compartment as…

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Thanksgiving (and other meals) dos and don’ts

By Arden / November 23, 2016 /

Can you hear it? It’s the sound of busy hosts shopping, prepping and cooking Thanksgiving dinner. I’m thankful my sister is one of those hosts. She usually hosts Thanksgiving because she has the bigger house and bigger family. The rest of us get to enjoy the gourmet bounty and family gathering in exchange for bringing…

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What not to say or do when your coworker is sick or grieving

By Arden / November 3, 2016 /

Illness and loss can be hard topics to discuss. Most people simply don’t know what to say or do when someone they know has been diagnosed with a serious illness or loses a spouse or child. It seems extra hard when that someone is an employee or coworker. When personal matters intertwine with work we…

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