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Not your grandmother’s etiquette

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Hello and welcome to the Clise Etiquette blog, a place to discuss savvy and not so savvy decorum. Etiquette may sound like a stuffy or old-fashioned topic, but it’s really just about making yourself and others more comfortable by being respectful, kind and professional.

I am an etiquette consultant, speaker, trainer, coach and author of Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success. I share etiquette and protocol tips, stories and techniques that you can use to feel more confident, at ease and successful socially and in the workplace.

I invite you to share your thoughts and questions on the situations in life that confuse you, anger you, give you pause or make you proud. Please feel free to let me know if there are topics you’d like me to discuss or hear more about. Some of my best posts come from questions or stories readers share with me.

Thank you for stopping by. I invite you to subscribe to my blog by clicking on the green button.

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BLOG TOPICS

What dogs can teach us about etiquette

By Arden | Jul 23, 2012 | Business Etiquette,  Courtesy,  Pet etiquette,  Social Etiquette | 7 Comments
Sammie, our beloved 13 year old dog, died recently. We miss her terribly. Coming home is a constant reminder of her absence. When she was alive, as I got out of the car, I would hear her come downstairs to greet me, tail wagging, big grin on her face. As she became sick, she wouldn’t…
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Do we still need etiquette?

By Arden | Jul 6, 2012 | Business Etiquette,  Civility,  Courtesy,  Social Etiquette
I was invited to be on The Boss Show to talk about the five workplace etiquette no nos that can derail your career. The fun hosts, Jim Hessler and Steve Motenko, and I had a delightful time discussing the no nos and teasing each other. Steve opened the interview by asking me if etiquette really mattered any longer.
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Uncommon Courtesy: How Simple Acts Can Make Your Company Soar

By Arden | Jun 21, 2012 | Courtesy,  Customer Service | 1 Comment
I recently purchased some shoes through Amazon from a non-Amazon vendor. Unfortunately, the shoes were too big, so I called the company in the evening to ask for information on their exchange policy. The phone just rang and rang and rang. No answer. So I then emailed the company.
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Keys to Memorable Giveaways that Prospective Clients Will Love

By Arden | Jun 13, 2012 | Gift giving etiquette,  Sales | 1 Comment
This is a guest post by Molly Gordon, MCC. We’re shaking it up with a post that isn’t etiquette related. Enjoy. Whether you do business online or off, free gifts have the potential to establish credibility, demonstrate value, and build trust. But not all giveaways are created equal. Here are some keys to creating giveaways…
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Help, which bread plate do I use?

By Arden | Jun 7, 2012 | Dining Etiquette,  Uncategorized | 1 Comment
I attend a lot of luncheons and dinners where usually the tables are full of utensils, plates and glasses. It can make it hard to know which items belong to you and which belong to your neighbor. At these events, I often see someone take a piece of bread from the bread basket and look…
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Tradeshow and booth etiquette best practices

By Arden | May 29, 2012 | Customer Service,  Sales,  Sales etiquette | 3 Comments
This is a guest post by Matt Heinz, founder and principal of Heinz Marketing, LLC. You can learn a lot about what to do, and what not to do, at a tradeshow booth just by walking around and observing behavior at just about any event. Below are some of the observations and etiquette best (and…
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“On your left.”

By Arden | May 18, 2012 | Bicycling Etiquette
Today is Bike to Work Day, a Cascade Bicycle Club event in the Puget Sound area. Many bike advocacy organizations organize bike to work days throughout the United States and Canada in the spring to encourage bike commuting. It’s part of Bike Month.
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The allure of gossip

By Arden | May 4, 2012 | Civility,  Conversation,  Networking etiquette,  Professional image,  Social Etiquette | 3 Comments
I’ve been thinking about gossip lately. The other day, I taught an etiquette class to a mom and her delightful eight year old daughter. One of the topics I covered was gossip.
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Being vulnerable

By Arden | Apr 23, 2012 | Conversation,  Networking etiquette,  Public speaking,  Sales,  Sales etiquette | 3 Comments
I met a colleague, Lynn Baldwin-Rhoades, for coffee recently. She is the president of Power Chicks International, a wonderful online and in-person networking and resource organization for women. Lynn is someone I know and like but didn’t know well. I felt like we both wanted a deeper connection with each other.
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My Facebook regrets

By Arden | Apr 10, 2012 | Civility,  Courtesy,  Social media etiquette | 4 Comments
While on Facebook I saw a friend had posted a political video. I watched the video and thought, wow, this is really great information. So, I shared the video and posted why I thought it was worth watching. An hour later I started to have regrets. I had justified to myself that the post was…
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