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Not your grandmother’s etiquette

Hello and welcome to the Clise Etiquette blog, a place to discuss savvy and not so savvy decorum. Etiquette may sound like a stuffy or old-fashioned topic, but it’s really just about making yourself and others more comfortable by being respectful, kind and professional.

I am an etiquette consultant, speaker, trainer, coach and author of Spinach in Your Boss’s Teeth: Essential Etiquette for Professional Success. I share etiquette and protocol tips, stories and techniques that you can use to feel more confident, at ease and successful socially and in the workplace.

I invite you to share your thoughts and questions on the situations in life that confuse you, anger you, give you pause or make you proud. Please feel free to let me know if there are topics you’d like me to discuss or hear more about. Some of my best posts come from questions or stories readers share with me.

Thank you for stopping by. I invite you to subscribe to my blog by clicking on the green button.

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Breathtaking customer service

By Arden | Oct 5, 2014 | Customer Service | 2 Comments

Have you ever been blown away by great customer service? It doesn’t happen very often, but when it does your don’t forget the experience.

The new rules for today’s tools

By Arden | Sep 19, 2014 | Cell phone etiquette, Courtesy, Email etiquette, Phone etiquette, Phone etiquette, Sales etiquette, Social media etiquette

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure.

What happened to the friendly skies?

By Arden | Sep 8, 2014 | Travel Etiquette | 2 Comments

Boy, have things changed in airplane travel. A friend posted a video on Facebook about jet travel in the 1960s. Travelers were served seven course meals that might include caviar, roasted pheasant and lobster tail. Flight attendants were called Air Hostesses and they treated travelers as if they had been invited to dinner at their…

The email black hole

By Arden | Sep 2, 2014 | Email etiquette | 6 Comments

Have you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially…

The impossible quest for perfection

By Arden | Aug 25, 2014 | Courtesy | 2 Comments

For a short time growing up I wanted to be a nun. There was something about their piousness that fed my perfectionist tendencies – my need to always be good and loving. But in fourth grade at Catholic school one of my teachers was a yelling, patronizing nun so my notion that habit-clad women were…

A surprising benefit of LinkedIn

By Arden | Aug 17, 2014 | Networking etiquette, Professional image, Social media etiquette | 2 Comments

A friend of mine recently moved from Seattle to San Diego. It was a big move. She left her job, her friends and her house to start a new life. Before she left, she looked for houses to rent online, and had a friend who lives in San Diego look at the more promising homes.…

A fun way to stand out from the crowd

By Arden | Aug 4, 2014 | Customer Service, Gift giving etiquette, Letters and notes, Professional image, Social Etiquette

There is nothing better than getting a handwritten card in the mail. It’s the first piece of mail I open and it’s usually the last item I recycle. In fact, I usually hold onto hand scribed notes for at least a few days, and every time I see the card I think of the person…

Dealing with rude, unhelpful service people

By Arden | Jul 28, 2014 | Civility, Courtesy, Customer Service, Phone etiquette, Phone etiquette

What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?

Inspiration through World Domination

By Arden | Jul 17, 2014 | Leadership, Public speaking | 3 Comments

I just returned from spending four days in Portland, Oregon for the 2014 World Domination Summit. You might wonder what an etiquette consultant was doing at something having to do with world domination. I wondered too when I arrived. Despite my friend Beth Buelow’s gushing about how wonderful the 2013 Summit was I was sure…

Seven tips to navigate the company picnic

By Arden | Jul 10, 2014 | Business Etiquette, Conversation, Courtesy, Networking etiquette, Party etiquette, Professional image, Sportsmanship

It’s summer time and the living is good – vacations, casual clothes and the company picnic. Ah yes, that annual event fraught with many perils.

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Sign up for the award-winning Clise Etiquette newsletter and receive a free chapter of Arden's book Spinach in Your Boss's Teeth.

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Not your grandmother’s etiquette

BLOG TOPICS

By Arden | Oct 5, 2014 | Customer Service | 2 Comments

By Arden | Sep 19, 2014 | Cell phone etiquette, Courtesy, Email etiquette, Phone etiquette, Phone etiquette, Sales etiquette, Social media etiquette

By Arden | Sep 8, 2014 | Travel Etiquette | 2 Comments

By Arden | Sep 2, 2014 | Email etiquette | 6 Comments

By Arden | Aug 25, 2014 | Courtesy | 2 Comments

By Arden | Aug 17, 2014 | Networking etiquette, Professional image, Social media etiquette | 2 Comments

By Arden | Aug 4, 2014 | Customer Service, Gift giving etiquette, Letters and notes, Professional image, Social Etiquette

By Arden | Jul 28, 2014 | Civility, Courtesy, Customer Service, Phone etiquette, Phone etiquette

By Arden | Jul 17, 2014 | Leadership, Public speaking | 3 Comments

By Arden | Jul 10, 2014 | Business Etiquette, Conversation, Courtesy, Networking etiquette, Party etiquette, Professional image, Sportsmanship

BLOG TOPICS

Sign up for the award-winning Clise Etiquette newsletter and receive a free chapter of Arden's book Spinach in Your Boss's Teeth.