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Social Etiquette
Recently, I had coffee with someone I had met at a conference. We agreed to meet at 2:00 and I had a client meeting at 3:30. I knew I would have to leave at 3:00 to have enough time to get to the client’s office. I thought about saying something to her at the beginning…
Read MoreWhen looking at the 2011 MSN top ten companies in customer service, you’ll notice that what the companies have in common is they think about the customer and care about their employees. It seems so simple, so obvious, yet why do so many companies get low marks for customer service?
Read MoreDid you know that the reason people clink wine classes during a toast is that back in the dark ages people heartily clinked their pewter mugs together to distribute any poison that might be in one of the cups? That way if someone was trying to poison someone, everyone would be poisoned, discouraging a person…
Read MoreOne of the things I love, and sometimes am overwhelmed by, is etiquette is all about the details. When I’m giving a training, on say dining etiquette, I always get questions about the littlest things such as “If I take something like an olive pit out of my mouth where do I put it?” It can sometimes…
Read MoreThere is a FedEx Kinkos near my house that I’ve patronized a few times. The last two times I’ve visited the store I was helped be a very nice man.
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