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Courtesy
A friend of mine was recently traveling and shared something that happened to her while flying that made her wonder about the etiquette of the situation.
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I asked my Facebook friends for etiquette dilemmas or issues they wanted me to address in my next blog post. One person asked me to speak to the etiquette of being a house guest. She asked, “What do you do with the bed linens when you’re leaving? If you’ve been there more than 3-4 days…
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Recently, I was working with a client who wanted help on relationship building. As I always do in my individual consulting I observe and offer feedback on my client’s strengths and areas of opportunity. This client was very organized and quick to complete the forms I sent him before our first meeting. I’m usually good…
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The other day, as I drove to give a client training, I took my right pump off so I wouldn’t scuff it on the car mat. I don’t usually do that. As I felt my stockinged foot pressing on the gas pedal the very different sensation made me question if I was shifting properly. I…
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Recently, I had coffee with someone I had met at a conference. We agreed to meet at 2:00 and I had a client meeting at 3:30. I knew I would have to leave at 3:00 to have enough time to get to the client’s office. I thought about saying something to her at the beginning…
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When looking at the 2011 MSN top ten companies in customer service, you’ll notice that what the companies have in common is they think about the customer and care about their employees. It seems so simple, so obvious, yet why do so many companies get low marks for customer service?
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Did you know that the reason people clink wine classes during a toast is that back in the dark ages people heartily clinked their pewter mugs together to distribute any poison that might be in one of the cups? That way if someone was trying to poison someone, everyone would be poisoned, discouraging a person…
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One of the things I love, and sometimes am overwhelmed by, is etiquette is all about the details. When I’m giving a training, on say dining etiquette, I always get questions about the littlest things such as “If I take something like an olive pit out of my mouth where do I put it?” It can sometimes…
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A few months ago I wrote a blog post about my experience at a networking event where I was talking to someone who was ready to continue networking but didn’t know how to gracefully end the conversation. The blog post was titled “‘I’d like to freshen my drink” and other little white lies.”
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I love my job. In fact, despite (currently) making less money than I did when I had a corporate job, I have never been happier. But there are hazards to being an etiquette consultant.
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