Courtesy

Are Seattleites Lacking in Hospitality?

By Arden / September 27, 2010 /

I was talking to someone from the Midwest who stated that we Seattleites are not very hospitable when guests stop by our homes. This person claimed that in the Midwest, if someone came by the house the host would drop everything and offer the guest something nice to drink, like fresh squeezed lemonade, and a…

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How Not to Go Mad as a Host or Guest

By Arden / September 2, 2010 /

I have been consumed by Mad Men madness. I think what’s so compelling about the show is witnessing a way of life that is so foreign from our lives today. A way of life that included a three martini lunch followed by a scotch on the rocks afternoon meeting; cigarettes being smoked everywhere including the…

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Is the customer always right?

By Arden / August 19, 2010 /

This is a guest post from Stacya Silverman, owner of Stacya Silverman and Associates Salon. I like to think of myself not only as a person who practices good customer service at my shop, but in my off hours, I try to be a good customer, too. But what does that mean?  I’ve been thinking…

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“Please Rise for the Jury.”

By Arden / August 13, 2010 /

I had the honor of serving on a jury for a trial in Seattle Municipal Court. If it had been a state superior court trial I probably wouldn’t have thought it was such an honor, but due to the less egregious nature of the crimes tried in Municipal Court the trial lasted a total of…

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Lessons Learned from RAW

By Arden / August 9, 2010 /

My husband, Eric, and I just returned from a weeklong bike tour through Eastern Washington. The bike ride, called Ride Around Washington or RAW was organized by Cascade Bike Club. There were about 230 people on the tour. We had a wonderful time. We saw parts of Washington we’ve never seen before, the ride had plenty…

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Put Down That Cell Phone!

By Arden / July 26, 2010 /

Did you know July is National Cell Phone Courtesy month? Yes, indeedy and with good reason. Inappropriate cell phone use has become a huge problem, and is getting worse as more people are using mobile phones. It is also one of the most irritating issues for many people. My last Puget Sound Business Journal column…

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The Business of Bike Etiquette

By Arden / July 22, 2010 /

This is a guest blog post by Eric Mamroth – cyclist, benefit auctioneer and wonderful husband to Arden Clise. If you are following the Tour de France this year, you probably have an opinion on whether Alberto Contador should have waited for Andy Schleck when he had a mechanical problem.  Schleck dropped his chain while launching an…

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Why a Thank You Note?

By Arden / July 12, 2010 /

I’m a member of Women Business Owners  and serve on the Ambassador Committee, which is essentially the committee that greets and orients new members. We had a committee meeting last week and the topic of thank you notes came up. One member mentioned she had sent her nephews on both sides of the family high…

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To Complain or Not to Complain

By Arden / June 21, 2010 /

This depressing, unending cold, wet weather is making even the most gracious, positive people complain. I’ll be honest, it’s easy for me to complain, but I had a little flash of insight about complaining the other day while riding our tandem with my husband in the cold rain.

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Does Business Etiquette Matter?

By Arden / June 7, 2010 /

I sometimes get out my Amy Vanderbilt’s Everyday Etiquette book to see how much etiquette has changed since the book was written in the 1950s. There is a section on when a man should remove his hat and one on where a secretary should put her steno dictation pad when meeting with her boss. While…

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