Courtesy

Snopocalypse and Etiquette

By Arden / November 23, 2010 /

It’s snopocalypse in Seattle! It started snowing yesterday and didn’t stop until late last night. True, we only got 2 to 4 inches, but it was enough to cause mayhem in the evening and now morning commute. Those of you who live in colder weather areas probably think we’re crazy that a little snow is…

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Directness vs. Diplomacy

By Arden / October 7, 2010 /

As you may know, I write a business etiquette column for the Puget Sound Business Journal. Each week when the Journal arrives I eagerly open it up to the “Growing your Business” section to see if my latest column has run. Seeing my name in print is still exciting.

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PR Blunder or Just Desserts?

By Arden / September 29, 2010 /

This is a guest post by Lisa Samuelson, founder of Samuelson Communications. Recently Steve Jobs was incredibly rude to a journalism student who was working on an assignment about iPads as a teaching tool. When the PR department at Apple didn’t respond to her many calls and emails, she found Steve Jobs’ email and reached…

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Are Seattleites Lacking in Hospitality?

By Arden / September 27, 2010 /

I was talking to someone from the Midwest who stated that we Seattleites are not very hospitable when guests stop by our homes. This person claimed that in the Midwest, if someone came by the house the host would drop everything and offer the guest something nice to drink, like fresh squeezed lemonade, and a…

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How Not to Go Mad as a Host or Guest

By Arden / September 2, 2010 /

I have been consumed by Mad Men madness. I think what’s so compelling about the show is witnessing a way of life that is so foreign from our lives today. A way of life that included a three martini lunch followed by a scotch on the rocks afternoon meeting; cigarettes being smoked everywhere including the…

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Is the customer always right?

By Arden / August 19, 2010 /

This is a guest post from Stacya Silverman, owner of Stacya Silverman and Associates Salon. I like to think of myself not only as a person who practices good customer service at my shop, but in my off hours, I try to be a good customer, too. But what does that mean?  I’ve been thinking…

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“Please Rise for the Jury.”

By Arden / August 13, 2010 /

I had the honor of serving on a jury for a trial in Seattle Municipal Court. If it had been a state superior court trial I probably wouldn’t have thought it was such an honor, but due to the less egregious nature of the crimes tried in Municipal Court the trial lasted a total of…

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Lessons Learned from RAW

By Arden / August 9, 2010 /

My husband, Eric, and I just returned from a weeklong bike tour through Eastern Washington. The bike ride, called Ride Around Washington or RAW was organized by Cascade Bike Club. There were about 230 people on the tour. We had a wonderful time. We saw parts of Washington we’ve never seen before, the ride had plenty…

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Put Down That Cell Phone!

By Arden / July 26, 2010 /

Did you know July is National Cell Phone Courtesy month? Yes, indeedy and with good reason. Inappropriate cell phone use has become a huge problem, and is getting worse as more people are using mobile phones. It is also one of the most irritating issues for many people. My last Puget Sound Business Journal column…

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The Business of Bike Etiquette

By Arden / July 22, 2010 /

This is a guest blog post by Eric Mamroth – cyclist, benefit auctioneer and wonderful husband to Arden Clise. If you are following the Tour de France this year, you probably have an opinion on whether Alberto Contador should have waited for Andy Schleck when he had a mechanical problem.  Schleck dropped his chain while launching an…

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