Posts Tagged ‘email etiquette’
The dreaded “Reply all” email response
When I’m giving a training on digital diplomacy – the dos and don’ts for using technology – almost every time a participant will share how frustrated they are by people misusing the “Reply all” email option. They vent that “Reply all” is used too often and unnecessarily. Sometimes participants share that people don’t use the…
Read MoreFive business etiquette tips all millennials need to know
It’s amazing to me how many younger people there are in the workforce these days. I guess that means I’m getting old. According to statistics by the Pew Research Center, millennials now make up the majority of the workforce. In 2015 they surpassed Baby Boomers and Gen Xers in number of workers.
Read MoreKinder, friendlier emails
Have you ever received an email and thought, wow, that was abrupt? Or, maybe you received an email and thought the person sending it was upset with you. We can’t communicate tone of voice in emails, which is very important to help convey meaning.
Read MoreThe email black hole
Have you ever sent an email to someone and then gotten no response? I’ve had several people tell me that they are surprised at how often they don’t receive replies to emails – even just a “Thanks, I’ll get back to you soon.” I have experienced the same thing and it always baffles me, especially…
Read MoreAre your emails getting read?
Email is both a blessing and a curse. The blessing is it has allowed us to communicate quicker and more conveniently. It also allows us to have a paper trail of our communications. However, email is easily abused and misused. We are all inundated with hundreds of emails every day, so it’s important our emails…
Read MoreA costly email mistake
I received an email from a doctor’s office where the sender put all of their patients’ email addresses in the “To” field rather than the “BCC” field. That meant every patient could see all of the other patients’ email addresses. Oy, let me count the ways that that is bad news.
Read MoreWatch your tone
“Watch your tone, Arden”, my mother would say to the teenage me when I’d speak to my brother in a certain way. Sometimes I’d answer that I was just asking him to do something. “But your tone was rude”, my mom would reply. When I work with clients on customer service skills, I talk about…
Read MoreMass Rejection By Email
The other day I received an email stating I had not been selected as a speaker for the next Ignite Seattle event. At Ignite, people apply to speak for five minutes where you can have only 20 slides that automatically advance every 15 seconds. The people who attend Ignite tend to be self-identified geeks, so…
Read MoreEmail Etiquette in our 24/7 World
My friend, Peggy Dolane, writer and social media expert , suggested I write a blog post about our 24/7-reachable-anytime-world. She wondered what the etiquette is about sending and responding to emails after hours. Good question Peggy.
Read MoreEtiquette Questions and Faux Pas
When you are an etiquette consultant people love to either share with you their etiquette horror stories or ask for etiquette advice. I love that my friends and business associates want to tell me their stories and trust me for advice. I thought it would be fun to feature some of the etiquette faux pas and…
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