Posts Tagged ‘customer service’
How to recover from a major mistake
Have you ever made a cringe worthy mistake? One that ruins not just your day but the week or weeks following? One where you can’t stop obsessing about your failings? Yes? You’re not alone. I made a big mistake last year. A mistake that I was so embarrassed about I couldn’t talk about it to…
Read MoreBe the first to say hello
I recently discovered something about myself that was dismaying. It’s such a simple thing but I realized my actions were not portraying my best self.
Read MoreWhat a name tag backing has to do with customer service
I peeled off my name tag and crumpled up the backing. Riley noticed the paper in my hand and asked if she could throw it away. Such a small thing, but her attention to detail left an impression on me.
Read MoreRemember the holiday spirit
My favorite FedEx Kinkos store assistant was a bit grumpy about the holidays. He was not his usual cheerful and upbeat self. He explained that the company has been gearing up and talking about the holidays since July and he was looking forward to December 26 when all is calm, all is bright.
Read MoreA customer service lesson
My husband and I recently experienced a negative customer service situation with an office supply store near our house. Thankfully, in the end we had a positive experience. I won’t go into great detail, but basically we needed to exchange a broken monitor holder that my husband had given me for Christmas.
Read MoreUncommon Courtesy: How Simple Acts Can Make Your Company Soar
I recently purchased some shoes through Amazon from a non-Amazon vendor. Unfortunately, the shoes were too big, so I called the company in the evening to ask for information on their exchange policy. The phone just rang and rang and rang. No answer. So I then emailed the company.
Read MoreToo much information
We have been talking to handymen and women about doing some repair on our front porch stairs. It’s been an interesting process to say the least.
Read MoreBe a top 10 company in customer service
When looking at the 2011 MSN top ten companies in customer service, you’ll notice that what the companies have in common is they think about the customer and care about their employees. It seems so simple, so obvious, yet why do so many companies get low marks for customer service?
Read MoreIs the customer always right?
This is a guest post from Stacya Silverman, owner of Stacya Silverman and Associates Salon. I like to think of myself not only as a person who practices good customer service at my shop, but in my off hours, I try to be a good customer, too. But what does that mean? I’ve been thinking…
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