A lunch that went bad

…sick and had asked if they could meet in the New Year. However, Sarah insisted they meet during the holidays because she wanted Cindy to see the lovely holiday decorations…

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Does Business Etiquette Matter?

companies lose employees, clients and profits because their employees are rude or unprofessional. A colleague of mine shared that a sales person from another company lost the deal because when…

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Civility in the age of incivility

…conduct: Respect, Restraint and Responsibility. Saturday night, I attended the District 2 Toastmasters contest. There were seven excellent speakers competing to win and advance to the semi-finals. The winner shared…

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It was all in my head

Tuesday I had the honor of being a guest on KING 5 TV’s New Day Northwest. I was invited to talk about social media etiquette. (See segment here.) This was…

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