The dreaded “Reply all” email response

When I’m giving a training on digital diplomacy – the dos and don’ts for using technology – almost every time a participant will share how frustrated they are by people misusing the “Reply all” email option. They vent that “Reply all” is used too often and unnecessarily. Sometimes participants share that people don’t use the…

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Do your digital devices have manners?

The other day I was trying to get information on my iPhone by asking Siri, the personal assistant, to help me. As too often happens, Siri was not giving me what I needed. It seems I speak English and she speaks Russian. In frustration, I said, “Siri, you’re not giving me the information I need!”…

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The new rules for today’s tools

As a girl, one of my favorite excursions was going to my grandma’s cabin on Whidbey Island. It was somewhat rustic and had just enough amenities to make it comfortable but still somewhat of an adventure.

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