Posts by Arden
Alot of speiling and, grammer erors
Despite having a bachelor’s degree in English Literature, grammar and spelling are not my strengths. But, I know that to make a good impression it’s important I follow the correct language rules when I speak and write. Therefore, it is something I work on. I’m not perfect. In fact, readers have pointed out errors I’ve made,…
Read MoreCut, color and conversation
Some people think I’m a daredevil. No, not because I once hurtled myself out of a plane with just a parachute on my back, nor that I ate food from a street vendor in Mexico, and not because I left a secure job to start a business in the Great Recession. No, it’s that people…
Read MoreAugie’s customer service lessons
We adopted a puppy three months ago. Augie is a nine month old Boston Terrier and cute as can be. But, he’s also a teen and can be full of mischief. Augie provides me with many lessons I can share with my clients. For instance, I recently was hired to give a customer service training…
Read MoreCell phone pet peeves
Do you have a cell phone pet peeve? Are there things that people do with their cell phones that drive you crazy? If so, you’re not alone. Most people are bothered by the rude cell phone behavior of others.
Read MoreDon’t turn wedding bells into wedding hell
A dear friend of mine is getting married in a week. I’m very happy for her and look forward to celebrating her wedding. At her bridal shower she mentioned that she was dismayed by how many people had not responded to the wedding invitation. She stated that even when calling these people to politely ask if…
Read MoreWhat is your posture saying about you?
I talk about posture a lot. When I give my First and Lasting Impressions training or coach on executive presence, I always emphasize the importance of standing or sitting tall. Good posture conveys confidence, whereas someone with rounded shoulders or a bent head looks insecure or unsure of themselves.
Read MoreThe power of gracious behavior
It’s always heartwarming when I see really gracious, polite behavior, and not just because I’m an etiquette consultant. When I see people being courteous and other focused I am reminded of how powerful it is.
Read MoreLessons learned from an unpleasant coffee meeting
If you are a salesperson, business owner or are unemployed, you most likely do a lot of networking. This often means coffee and lunch dates with people who have complementary businesses or who can be helpful to you in some way.
Read MoreCocktail parties with class
This is a guest post by Laura Taylor of Honest to Goodness. Entertaining friends and family can be easy and impressive without all of the stress. You can plan and prepare party appetizers that are simply delicious and sure to wow your guests. When planning a menu for an afternoon or evening reception, here are…
Read MoreLeaving a job with grace
It can be very challenging to be gracious when you feel you’ve been wronged. And, when the situation is one in which you’ve been terminated from a job, it can be especially difficult to not be angry and vindictive.
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