Being gracious when people disappoint you

A red heart in shards o ice

People are messy and complicated, and sometimes they disappoint us. When a friend or family member does something that hurts our feelings, it’s tempting to lash out or express anger. Maybe a friend cancels dinner plans at the last minute for no apparent reason, never returns your texts, or doesn’t invite you to their baby…

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The power of gracious behavior

It’s always heartwarming when I see really gracious, polite behavior, and not just because I’m an etiquette consultant. When I see people being courteous and other focused I am reminded of how powerful it is.

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