The competitive advantage of kindness

By Arden | June 23, 2018 |

I recently spoke at the Washington Society of Association Executives conference. After my presentation on making meetings more effective, I attended a presentation on kindness by Donna Cameron, author of “A Year of Living Kindly.” She shared some impressive statistics about the return on investment kindness has on an organization.

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The gingham dress and the truth behind it

By Arden | August 7, 2012 |

Have you heard this story? A lady in a faded gingham dress and her husband, dressed in a homespun threadbare suit, stepped off the train in Boston and walked timidly, without an appointment, into the Harvard University President’s outer office.

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