Posts Tagged ‘bad customer service’
“No problem” and other customer service communication problems
A friend of mine implored me to write something about the use of the phrase “no problem.” She was the recipient of the words at her dental appointment. Upon arriving at the dentist’s office, she was instructed to wait in her car until they were ready for her. Because it was hot outside, she started…
Read MoreDealing with rude, unhelpful service people
What is your boiling point? Are you one of those people who are able to stay patiently pleasant even when faced with rudeness and unhelpfulness? Or, when dealing with maddening situations do you find it easy to lose your cool?
Read MoreA customer service lesson
My husband and I recently experienced a negative customer service situation with an office supply store near our house. Thankfully, in the end we had a positive experience. I won’t go into great detail, but basically we needed to exchange a broken monitor holder that my husband had given me for Christmas.
Read MoreBad behavior
Do you turn into a monster behind the wheel of your car or when you’re in other seemingly anonymous situations? Why is it that even the mildest mannered, gracious people become Mr. Hyde in certain circumstances?
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