Business is made or lost on first and on-going impressions. Employees who present themselves with polish, confidence, and courtesy will seal more client deals and build productive relationships with coworkers and superiors. The skills your employees learn in this training will give your company the competitive edge.

Part one covers etiquette essentials:

• Elements of a powerful first impression
• YOU are the company
• Handshakes, greetings and introductions
• Business card dos and don’ts
• Nonverbal communication and body language
• Appropriate attire and grooming
• Effective Communication

Part two teaches workplace etiquette:

• Networking and Business Related Functions
• Showing courtesy and respect to co-workers
• Common courtesies: office gossip, workplace issues and cubicle etiquette
• Digital Diplomacy
• Meeting Manners

Want more information on this training? Contact us.

Networking is more important than ever in this challenging economic time. Done right it will lead to lasting relationships with contacts, clients and VIPs. Whether at a reception, conference or networking event, you’ll master the art through learning key techniques to help your comfort, confidence and conversation skills.

• Making an entrance and engaging the room
• The perfect handshake
• Introducing yourself and others with ease
• Business card dos and don’ts
• Remembering names
• Successful small talk and listening skills
• Gracefully ending a conversation
• Cocktail reception do’s and taboos
• Social media networking
• Networking follow-up

To book us for this training, please contact us.

A lot of business is conducted over a meal; deals are signed, partnerships are formed and job offers are made. Companies know an employee’s dining gaff or lack of confidence could cost them deals or alienate VIPs.

Our essential dining etiquette seminar will teach employees the critical skills they need both as a host and a guest at a business meal. Participants will be more relaxed and confident, leading to greater success with the business at hand. For the seminar to be most effective, an onsite luncheon or dinner is encouraged.

To book us for this training, please contact us.

Tradeshows and conventions can be an effective way to increase brand awareness, get customer leads and new customers. Too often though, inexperienced or untrained employees staff the booth and lose opportunities to your competitors.

The tradeshow etiquette seminar teaches essential skills that will help your staff stand out and turn casual by-passers into interested contacts and new customers.

Topics include:

• Non-verbal communication that is welcoming and open
• Gait stopper phrases and successful small talk
• Introducing yourself and others
• Business card protocol
• Remembering and using names
• The dos and don’ts of staffing a booth
• Gracefully ending a conversation
• Productive mingling at a convention mixer

To book us for this training, please contact us.

Most business communication and interaction now take place over digital devices and means – cell phones, PDAs, social media, email, instant messaging, voicemail. It’s important your employees know how to effectively and courteously communicate through these tools with clients and colleagues.

The program covers the dos and don’ts of professional electronic correspondence on email, phone, cell phones, voicemail, instant messaging and social media.

To book us for this training, please contact us.

If you’re short on time or find it difficult to get the whole team, department or company together for a longer training, consider shorter lunch and learns. Clise Etiquette will present the need-to-know information in 60 to 90 minutes while your team eats lunch.

Here are our most popular topics.

Business Etiquette Essentials – One Hour

First Impressions

• Why etiquette is important in today’s business world
• Elements of a powerful first impression
• YOU are the company

Social Behavior Highlights

• Handshakes, greetings and introductions
• How to use the person’s name in conversation
• Business card dos and don’ts

First and Lasting Impressions – One Hour

• Nonverbal Communication and Body Language
• Eye contact, posture, personal space, nervous mannerisms, touching
• Positive and negative body language signals
• Appropriate attire and grooming
• The difference between business casual and professional attire
• How to dress when meeting with clients and other VIPs

Networking and Business Related Functions – One Hour

• Cocktail reception do’s and taboos
• Comfortably mixing and mingling
• Remembering names
• How to start and gracefully exit a conversation

 Networking With Ease – One Hour

• Creating a memorable elevator pitch
• Successful small talk and listening skills
• Networking follow-up

Digital Diplomacy – One Hour

• Cell phone, hand-held devices, instant messaging, iPods and E-mail
• Telecommunication (telephone, voicemail and conference calls )

Meeting Manners – One Hour

• Meeting do’s and taboos
• Visiting a client
• Receiving visitors

It’s Not Just Lunch, It’s Business – 90 minutes over a two to three course meal, 60 minutes without a meal

• Host and guest protocol
• The importance of the seating arrangement
• Navigating the place setting
• The silent server code
• American and Continental styles of eating
• Polite dining
• Dining Dilemmas

If you’d like to discuss a training or lunch and learn package for your team, please contact us.

Workplace respect is not just a feel-good concept. Disrespectful behavior has very negative effects in the workplace. Employees who are rude, vulgar or make condescending remarks to others can significantly diminish office morale. Workplace conflict can also have a negative impact on productivity and overall job satisfaction, which ultimately affects the company’s bottom line.

This workshop will help employees understand what disrespectful behavior is, how it affects the company and how to be more respectful and inclusive.

Topics include:

• Why workplace respect is important
• The elements of disrespect
• Showing courtesy and respect to co-workers
• The importance of self-awareness in all interactions
• Effective and productive communication
• The importance of diversity in the workplace
• Fostering an inclusive work environment

Want more information about this training? Please contact us.

Do you feel frustrated by how much time you spend in meetings; many of which are not productive? Would you like to learn how to keep your meetings from running off course? In this fun and interactive workshop, you’ll discover how to facilitate and participate in gatherings that actually accomplish something. You’ll walk away with tangible skills to make your meetings effective, productive and maybe even fun.

Key takeaways:

• How to facilitate effective, productive and engaging meetings
• The importance of having a clear goal for each meeting
• How to handle meeting interruptions and side trackers
• How to involve the quieter members in your meeting
• The importance of practicing and enforcing meeting etiquette

Want more information on this training? Contact us.