Great newsletter! Wanted you to know I’ve recently “self-corrected” with two of your helpful hints; avoiding the cheek kiss and waiting to order coffee when meeting a client! Your tips are such a great confidence booster.

I have found your newsletters especially useful for me transitioning into a new professional life. My appreciation of your talents is beyond words.

Arden, you are very good at what you do – we all learned a lot about things we needed to better understand about ourselves and others.

Arden has provided insightful trainings to our employees at King County on several occasions. Her professionally tailored presentations offer the latest trends and resources in providing exceptional customer service from front line interaction with customers to behind the scenes management and personnel development advice.

Arden’s training seminar on Customer Service Excellence was wonderful. Her interactive approach, activities and thoughtful role play scenarios really helped the participants absorb the material.

Soon after the training we received two different emails from shelter visitors complimenting the customer service of the staff. Several participants mentioned that they feel better equipped to handle challenging customer service situations as well.

Arden, you hit a home run with your customer service training for my staff. The participants were expecting a lecture type training, and to be honest, were not looking forward to it. But, you blew their minds with the different approaches you used in your training – the role plays, discussion and fun activities. They also loved that it gave them time to interact with each other and build great comradery. Your trainings should be core foundation courses for everyone!